Dear Alycandy's customer,

First of all, we are sorry for keeping you waiting and making you worried.

This message is to tell you all about our tracking number updates and delivery time, that all you guys want to know.

We want to make sure that we do not scam to any customer.

As you see, we have received many negative comments which are said we cheat customers, on a daily basis.

We understand online shopping somehow sounds risky and skeptical. 

For that reason, we want to clarify our authenticity information. 

Regarding the Alycandy store, we are a company operating on the international market and focusing primarily in the USA. We registered the company's operations in Singapore for the convenience and speedy for administrative procedures. Our printing products are made in Vietnam (T-shirt, Hoodie, Face Mask,..), where have good labor in apparel and outsourcing. 

We always want to bring good quality products to customers. So there's no reason for us to cheat them.

An order confirmation is sent to you immediately with your order number after you completed the purchase.

As we mentioned on our website:

- Processing Time: Within 2-5/6 business days

- Flat rate (US): Within 4-7 business days, DHL Ecom tracking

It takes 1-2 days for us to complete your order process in our system, then a tracking code email is sent to you automatically. It will be available online after 24-48 hours and show you the status: En Route to DHL eCommerce Center.

Meanwhile, our factory partner in Vietnam will finish producing your item(s) and ship it out in 2-5 business days for transit time. Our delivery partner DHL / USPS will deliver your order within 4-7 business days. You will receive updated shipping information via email once the parcel reaches the DHL Center.

We want to make sure that the goods are being produced only when your order from us, it will take time.

The total delivery time is 12-18 days from the day ordered, the maximum is 22 days.

If any package takes a too long time to deliver to you over this time, please contact us and we will solve your problem immediately.

So please calm down and think positively! We are-just-selling our masks and do not want any argument between us. At this moment, we know everybody is sensitive and has a hard time. But all we need now is to stay safe and healthy!

Once again very thank you for your concern and we hope this information finds you well.

If you have any other questions, we are here to assist you.

From Alycandy with love <3