May 09, 2020 5 Comments

Dear customers, 

The good news is that we are receiving a lot of positive feedback from customers who have received our products. That information motivates us to bring you better products and services.

 

All orders are speeded up production and shipping, if you have your order to wait too long beyond the time we mentioned, please message us to support you promptly.

Our support team is currently overloaded, but we are still trying our best to update your order information as quickly as possible. But please try to wait for us a little if your message is not answered immediately. Thank all you guys pretty much for your support <3

Once again we want to mention our production and shipping times,

- Processing Time: Within 2-5/6 business days

- Flat rate (US): Within 4-7 business days, DHL eCom tracking

It means when we received your order, it takes 1-2 days for us to complete your order process in our system, then a tracking code email is sent to you automatically. It will be available online after 24-48 hours and show you the status: En Route to DHL eCommerce Center.

Meanwhile, our factory partner will finish producing your item(s) and ship it out in 2-5 business days for transit time. Our delivery partner DHL will deliver your order within 4-7 business days.

Your tracking number will be updated with the expected delivery date when it reaches the local DHL Center. Then you will receive updated shipping information via email about this.

We want to make sure that the goods are being produced only when you ordered from us, it will take time.

The total delivery time is 14 - 17 days from the day ordered, the maximum is 21 days.

If any package takes a too long time to deliver to you over this time, please contact us and we will solve your problem immediately.

Please stay healthy and safe <3 

 


5 Responses

Joanne Wright
Joanne Wright

June 24, 2020

Love the masks. As an artist I appreciate the design beauty. Breathable. Well made. I’ve washed mine several times and the design looks as good as new.

Joanne Wright
Joanne Wright

June 24, 2020

Love the masks. As an artist I appreciate the design beauty. Breathable. Well made. I’ve washed mine several times and the design looks as good as new.

Cynthia Heard
Cynthia Heard

June 03, 2020

I got my mask today. It’s comfortable and lovely, displaying a beautiful butterfly!

Mary
Mary

May 28, 2020

Very pretty. Good craftsmanship. Need to use filter with them. Filter pocket is large enough for a regulation pn2.5 filter. I bought several as gifts.

Nina
Nina

May 11, 2020

Received mask today and boy am I impressed! These mask are wonderful. The sewing is very professional, fabric is top quality, and fit is perfect. Highly recommend this company. The choice of designs are unlimited. Today is May 11, 2020. Thanks for wonderful service and products.

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